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Director of Sales
Los Gatos, CA
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Job Description
Position Title: DIRECTOR OF SALES
Description: Job Overview: Develop and implement successful marketing and sales solicitation activities to secure new business from specified market segments. Maintain existing business clientele relationships, ensuring maximum profitability for the hotel and quality service for our guests.
Qualifications/Skills:
Essential:
1. Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
2. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
3. Ability to accurately compute and manipulate mathematical calculations.
4. High school graduate, some college.
5. Previous experience as a director of sales or senior sales manager in a luxury hotel.
6. Punctuality and regular and reliable attendance.
7. Interpersonal skills and the ability to work well with co-workers and the public.
Desirable:
1. Five years previous hotel sales experience.
2. Computer knowledge in Windows environment and previous experience with automated property management system, especially OPERA.
3. College degree.
4. Ability to communicate in a second language.
5. Knowledge of travel industry, current market trends and economic factors.
6. Basic skill in development and delivery of sales presentations.
7. Ability to deal with internal and external customers and staff, collect accurate information and to resolve conflicts.
Essential Job Functions:
• Assist General Manager in the establishment of annual sales goals, and meet or exceed the annual sales goals, including sales activity production guidelines.
• Adhere to the hotel’s sales guideline and book profitable business based on need times, including but not limited to prospecting, telemarketing, outside sales calls, site inspections, and presentations.
• Comply with company sales reporting standards, company sales office and system standards.
• Conduct superior negotiating skills in a professional, business-like manner.
• Develop and execute sales action plans to close on targeted accounts and or business within a market segment.
• Identify and qualify the market for major room night demand generators, developing effective strategies with the General Manager consistent with the hotel’s sales and marketing plan.
• Act as a source for the General Manager in suggesting strategies and tactics for respective markets in the annual business plan.
• Demonstrate leadership in timely execution of specific assignments.
• Focus on soliciting business in the preferred corporate and group segments.
• Develop professional selling skills through participation in prescribed training programs as directed.
• Has command of all programs, promotions and services of Joie de Vivre, and those of its primary competitors.
• Update management on market fluctuations and competitive changes in product ownership or strategies. Recommend shifts in sales action plans in response to these fluctuations or changes.
• Maintain positive relations and high visibility in relative business organizations such as HSMAI, CVB, Chamber of Commerce, and local hotel/motel associations.
• Maintain realistic working relationships with competitive sales representatives to ensure referrals and co-op bidding.
• Assist in elevating guest satisfaction, ensuring the best in guest care.
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Experience Required
5 plus years experience
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Last Update
April 14, 2010
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